Get instant IT assistance from our certified experts without leaving your desk
Quick, secure, and efficient IT assistance in just a few steps
Download our secure remote support application. It's lightweight and takes just seconds to install.
Run the application and provide the session ID to our technician. No complex setup required.
Our certified technician will securely connect to your system and resolve your IT issues.
Your issue is fixed! The session ends automatically and you regain full control of your system.
Our remote support software is safe, encrypted, and gives you full control over the session. You can terminate the connection at any time with a single click.
Select your operating system
All downloads are secured with SSL encryption
If you prefer, we can connect using these third-party tools
We implement the highest security standards to protect your data
All sessions use 256-bit encryption
Technicians need your approval for every action
Access terminates immediately after session
Meets GDPR and global security standards
Everything you need to know about remote support
Yes, our remote support solution uses military-grade 256-bit encryption and follows strict security protocols. Technicians can only access your system with your explicit permission, and you can see everything they do. The connection can be terminated instantly at any time.
You only need to download and run a small application that doesn't require installation. Once the session is complete, the application removes itself automatically. No permanent software is left on your computer.
Technicians can only see and interact with what you allow. During the session, you can grant or revoke permissions at any time. By default, technicians cannot access files without explicit permission and cannot install software without your approval.
Sessions are active only while you're connected with a technician. Once the issue is resolved or you end the session, the connection is immediately terminated. Sessions automatically time out after 30 minutes of inactivity.
Yes, the remote support application can be downloaded and run on any supported device. Each session requires a new download for security purposes, ensuring you always have the latest version with the most recent security updates.
We're always available to assist you - 365 days a year, 24 hours a day including Holidays. Whether you have a technical issue, need assistance with Microsoft 365, or have a question about our services, our team is here to help.
+94 77 764 6211 (24/7)
support@elitegoit.com
Colombo, Sri Lanka